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    Flooring Guru Australia, Online Shop

    Terms and Conditions

    Last updated: 29/05/2020

    Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://flooringguru.com.au website (the “Service”) operated by Flooring Guru Australia (“us”, “we”, or “our”).

    Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

    By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

    Accounts

    When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

    You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

    You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

    Intellectual Property

    The Service and its original content, features and functionality are and will remain the exclusive property of Flooring Guru Australia and its licensors.

    Links To Other Web Sites

    Our Service may contain links to third-party web sites or services that are not owned or controlled by Flooring Guru Australia.

    Flooring Guru Australia has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Flooring Guru Australia shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

    We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

    Termination

    We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

    All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

    We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

    Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

    All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

    Disclaimer

    Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

    Governing Law

    These Terms shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions.

    Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

    Changes

    We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

    By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

    Contact Us

    If you have any questions about these Terms, please contact us. admin@flooringguru.com.au

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      We are here

      Head Office : 641/1 Queens Rd, St Kilda Rd Towers Melbourne VIC 3004, Australia T: 1300 59 73 10

      Show Rooms:

      We will introduce more show rooms around Melbourne and Australia soon

      Warehouses:

      33 Naxos Way, Keysborough, VIC 3173 (Accessories)

      2/73 Prestige Parade Wangara, WA 6065 (Accessories)

      192 Hammond Rd, Dandenong South VIC 3175 (FloorTEX)

      29 Strong Ave, Thomastown VIC 3074 (greenearth)

      29-31 Horne St., Hoppers Crossing VIC 3029 (Beau Floor)

      94 Kirkham Rd, West Keysborough 3173 (Sunstar)

      15 Hector St, Osborne Park WA 6017 (Sunstar)

      We accept major credit cards

      Credit cards will attract 1.5% surcharge

      Website Links:

      Working hours

      Mon to Fri :9:30-17:00
      Sat: 10:30 -14:00 Sun: 11:00 - 17:00 (on Call)

      Companies and manufacturers that we are working with

      Australia’s Trusted Brand in Flooring

       For over 50 years, Dunlop Flooring has led the Australian market in floor covering solutions. Renowned for their sustainable practises and stringently monitored manufacturing processes, Dunlop Flooring are dedicated to providing high quality carpet underlay and hard flooring products for both residential and commercial markets.

      Dunlop Flooring brands including: Dunlop Underlay, Heartridge and Frontier

      Leaving a lighter footprint

      Dunlop Flooring is committed to playing our part in reducing landfill and our overall impact on the environment. We recycle carpet underlay, and use recycled content within our underlay products. Dunlop underlays are made of 90% recycled materials and are 100% recyclable. What’s more, we manage our own recycling program, Recycle by Dunlop, encouraging retailers to return their used underlay to us

      greenearth™ products are distributed in Australia by Golden Field Corporation Pty Ltd. Established in 1997, they are now one of Australia’s leading timber flooring supply and distribution companies. their floors are made using the latest European machines and technologies. They are committed to using sustainable materials in all of their products and have passed timber legality verification of legal origin of wood developed by the FSC (Forest Stewardship Council Certification). At Golden Field, their ambition has always been to provide their customers with high-quality products and at competitive pricing.

      Brands under this company and brand are: greenearth™ (BORDEAUX LAMINATE, PRIMAFLOOR (German, Krono-Original Laminate), HIGH DEFINITION LAMINATE, STRAND WOVEN BAMBOO, 5G TIMBER SERIES)

      RELAX (semi-gloss laminate), NOBEL OAK FLOORS (European Oak Engineered Timber)  KRONO ORIGINAL (Super Natural laminate)

      Since established in 2008, FLOORTEX has placed product quality as the focal point of their business. For more than a decade, their well-trained team dedicate most of their time and energy in developing avant-garde patterns, pursuing first-class quality, and diligently persisting in sourcing the best quality products available.

      Due to the strict quality demand, they place on the products they provide to their customers, they have found the need to invest in their own manufacturing line. their team has always placed strict requirements on the production of all their products, from colour selection to raw product procurement. Their aim is to present the utmost superior product to each and every one of their customers.

      Customers can use FloorTEX products with confidence, as all Floortex’s products under-go rigorous quality checks, ensuring they are in check with all Australian quality standards.

      They are constantly developing new products, whilst pursuing technological advancements in stabilising and strengthening their products to ensure that all their products that enter each and every household are of the highest quality.

      FLOORTEX brands are: PINACO (Laminate and Hybrid), ARBORLOK, PENGUIN (Hybrid), AUSTRALIAN SPECIES HD LAMINATE, FLOORTEX CLASSIC LAMINATE 

      Sunstar Timber Flooring is striving to bring the latest timber flooring solution to Australia. As a premier engineered timber flooring wholesaler, Sunstar supplies products from HQ Wood – a world-leading brand within the industry selling in 30 countries worldwide.

      With our own manufacturing facility, Sunstar is proud to offer quality flooring that is reputable among retailers, builders and installers to upscale any interior. All of our products are created with our environment in mind, with sustainable sources of raw material, formaldehyde-free and durable to reduce waste creation. 

      SUNSTAR has its own brand such as: 

      ENGINEERED SPC SERIES (Hybrid Range) to ENGINEERED TIMBER FLOORING (Australian Hardwood range, Rigid core timber floor, Oak engineered floor)

      Though Beau Floor is new to most of the world, the brand has a rich history that dates back 20 years. During the early 2000’s, the company was born out of a passion for manufacturing floorboards and a commitment to quality. The goal was clear: to produce flooring products that exceed market standards of value and quality. Since the beginning, Beau Floor has produced their bespoke flooring in-house, with zero compromise to quality and workmanship. Known in part for their distinctive wood patterns, Beau Floor collaborates with the finest designers in the world to develop unique flooring solutions that are exclusive to their own. 

      Today, Beau Floor offers the highest quality flooring products with the most competitive pricing and distinctive aesthetics – classic flooring reinterpreted in long-lasting and modern styles.

      Beau floor highly values client’s satisfaction and providing the most professional and efficient customer service has always been our number one goal. As one of the fastest growing contenders in the Australian Flooring Market, Beau Floor seeks to extend the opportunity for potential clients to collaborate. Together, we continue to deliver the best quality products and beyond.

      BEAU FLOOR products are under his own brand: BEAU 1-15 (Long board Laminate & Herringbone) and SPC SERIES (Hybrid) 

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      frequently asked questions

      If you need an official quote please send your quote request and details via the website “Get Quote” button or “request quote” on the product page. Our best price will calculate and send to your email with an expiration date. After that, you need to resend a quote request again. But if this is your first time to buy from us we will give you the best price for sure. (Please mention first time buyer on your quote request)

      Yes, we do have the trade discount. If you are a builder, interior designer or in the construction industry please email your details to this address: sale@flooringguru.com.au and our administration team will get in touch with you.

      Yes, We can send a floor sample via Australia Post. There are a small handling and postage fee that will credit under your account if you buy from us. Please send your request with your details and mailing address via the “Get Quote” button under the webpage. We will issue a related tax invoice that would credit under your name if you buy the ordered sample’s product.   

      Yes, we can send the products nationally. As we are not a transport company we can arrange delivery for you by your nominated transport company, or we will arrange one for you. There are two options:

      1. delivery to a depot area (cheaper)
      2. delivery to your residential address with hand unload. (More expensive)
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