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    Flooring Guru Australia, Online Shop

    PAYMENT & REFUND POLICY

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    This payment and refund policy applies to www.flooringguru.com.au , Flooring Online Shop (herein referred to as “Flooring Guru Australia”) and websites owned by Online Business Enterprise Trust under the trade name Flooring Guru Australia.

    Our payment and refund policy has been devised to define the situations under which Flooring Guru Australia will accept payments, provide a refund, the procedure for claiming a refund, and in what circumstances a refund is issued.

    By purchasing any of our products, you are declaring that you accept and agree to all the terms and conditions outlined in this payment and refund policy.

    Notice:

    All pricing and quotations on Flooring Guru Australia website are in Australian dollars and are inclusive of GST. The price that is offered on any quotation may be different from time to time and all quotations subject to  an expiry date. We may offer our best price relative to our situation but this does not mean that same price would apply in the future or for other customers. All requests for quotation need to be made online. We do not give quotation over the phone.  

    PAYMENT POLICY

    Payment Method

    • Prepaid:  This applies to all our quotation and pro-forma invoicing before picking up and shipment of products.

    At this stage we only offer direct debit payment to all our clients.

    Direct Debit Payment: FLOORING GURU AUSTRALIA will issue an Pro-forma Tax Invoice / Tax Invoice and the client agrees to transfer the agreed funds via direct debit to our nominated bank account on the invoice.

    • Payment Failure: The customer understands that the amount for any products needs to be cleared before they can pick up from the suppliers warehouse (Suppliers warehouse do not accept any direct payment) . Also, the client understands that if payment is not made in full, products will not be shipped to their nominated address.
    • Cancellation : Clients may cancel an order by emailing sale@flooringguru.com.au or calling 1300 59 73 10 to request a cancellation. Cancellation can only occur before an order is Picked up or Booked for shipping.

    Delivery and Shipment

    Flooring Guru Australia does not handle any delivery or shipment. Customers need to make their own arrangements for delivery of good’s purchased.

    Disputes

    • If you believe that you have been charged incorrectly, we request you to bring this to the attention of Flooring Guru Australia immediately by emailing sale@flooringguru.com.au or calling 1300 59 73 10.
    • Should a payment have been made incorrectly, this will be refunded within 3 business days or applied to a future transaction at your discretion.
    • If you are unhappy with any dispute outcome, we recommend that you contact your financial institution to investigate the matter further.

    REFUND POLICY

    • Refund and Replacement

    1- Change of Mind or wrong colour code (NO REFUND): It is the customer’s responsibility to make sure the product that has been chosen is the right colour /code. As flooring products may come with some minor variation,  No refunds will be made as a result.

    2- Faulty products: It is the customer’s responsibility to check the product at the time of pick up. Should there be some subsequent faults detected, the customer must contact us immediately before use. We require a photo of any faulty products so that we can refer them to our supplier for replacement or refund subject to their refund and replacement policies. 

    If you are eligible for a refund and wish to do so, please email sale@flooringguru.com.au or call 1300 59 73 10

    When contacting us, please have your invoice handy to assist us in quickly resolving your case.

    3- Refund or Replacement Processing

    If you find a broken box(es)/package(s)  please take a photo immediately before opening up the package, you must not use the product. Contact us at the same day of pick up or delivery (Please see our delivery and shipment policy). If you do not contact us the same day we cannot accept any claim for replacement or refund.

    If we decide to issue a refund after studying your claim, we will calculate the amount due to you and contact you within 5 business days to arrange payment. 

    4- Cancellation

    Cancellation can only occur before an order is picked up or shipped (administration fee may apply).

    Return Policy

    As we do not prepare or  handle any of the products or materials sold from our website, we do not accept any returns. We adhere to the terms and conditions of the supplying companies. It is the customer’s responsibility to ensure the appropriate amount of material is purchased to cover their needs.

    UPDATES AND CHANGES TO OUR PAYMENT & REFUND POLICY

    Flooring Guru Australia reserves the right, at any time, to modify these terms to reflect changes in our payment and refund policy.

    We shall post any such changes on this page. Clients can choose whether they wish to accept said changes or discontinue purchasing our services or products.

    Any such modification will be effective 7 days after publishing on the website.

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      We are here

      Head Office : 641/1 Queens Rd, St Kilda Rd Towers Melbourne VIC 3004, Australia T: 1300 59 73 10

      Show Rooms:

      We will introduce more show rooms around Melbourne and Australia soon

      Warehouses:

      33 Naxos Way, Keysborough, VIC 3173 (Accessories)

      2/73 Prestige Parade Wangara, WA 6065 (Accessories)

      192 Hammond Rd, Dandenong South VIC 3175 (FloorTEX)

      29 Strong Ave, Thomastown VIC 3074 (greenearth)

      29-31 Horne St., Hoppers Crossing VIC 3029 (Beau Floor)

      94 Kirkham Rd, West Keysborough 3173 (Sunstar)

      15 Hector St, Osborne Park WA 6017 (Sunstar)

      We accept major credit cards

      Credit cards will attract 1.5% surcharge

      Website Links:

      Working hours

      Mon to Fri :9:30-17:00
      Sat: 10:30 -14:00 Sun: 11:00 - 17:00 (on Call)

      Companies and manufacturers that we are working with

      Australia’s Trusted Brand in Flooring

       For over 50 years, Dunlop Flooring has led the Australian market in floor covering solutions. Renowned for their sustainable practises and stringently monitored manufacturing processes, Dunlop Flooring are dedicated to providing high quality carpet underlay and hard flooring products for both residential and commercial markets.

      Dunlop Flooring brands including: Dunlop Underlay, Heartridge and Frontier

      Leaving a lighter footprint

      Dunlop Flooring is committed to playing our part in reducing landfill and our overall impact on the environment. We recycle carpet underlay, and use recycled content within our underlay products. Dunlop underlays are made of 90% recycled materials and are 100% recyclable. What’s more, we manage our own recycling program, Recycle by Dunlop, encouraging retailers to return their used underlay to us

      greenearth™ products are distributed in Australia by Golden Field Corporation Pty Ltd. Established in 1997, they are now one of Australia’s leading timber flooring supply and distribution companies. their floors are made using the latest European machines and technologies. They are committed to using sustainable materials in all of their products and have passed timber legality verification of legal origin of wood developed by the FSC (Forest Stewardship Council Certification). At Golden Field, their ambition has always been to provide their customers with high-quality products and at competitive pricing.

      Brands under this company and brand are: greenearth™ (BORDEAUX LAMINATE, PRIMAFLOOR (German, Krono-Original Laminate), HIGH DEFINITION LAMINATE, STRAND WOVEN BAMBOO, 5G TIMBER SERIES)

      RELAX (semi-gloss laminate), NOBEL OAK FLOORS (European Oak Engineered Timber)  KRONO ORIGINAL (Super Natural laminate)

      Since established in 2008, FLOORTEX has placed product quality as the focal point of their business. For more than a decade, their well-trained team dedicate most of their time and energy in developing avant-garde patterns, pursuing first-class quality, and diligently persisting in sourcing the best quality products available.

      Due to the strict quality demand, they place on the products they provide to their customers, they have found the need to invest in their own manufacturing line. their team has always placed strict requirements on the production of all their products, from colour selection to raw product procurement. Their aim is to present the utmost superior product to each and every one of their customers.

      Customers can use FloorTEX products with confidence, as all Floortex’s products under-go rigorous quality checks, ensuring they are in check with all Australian quality standards.

      They are constantly developing new products, whilst pursuing technological advancements in stabilising and strengthening their products to ensure that all their products that enter each and every household are of the highest quality.

      FLOORTEX brands are: PINACO (Laminate and Hybrid), ARBORLOK, PENGUIN (Hybrid), AUSTRALIAN SPECIES HD LAMINATE, FLOORTEX CLASSIC LAMINATE 

      Sunstar Timber Flooring is striving to bring the latest timber flooring solution to Australia. As a premier engineered timber flooring wholesaler, Sunstar supplies products from HQ Wood – a world-leading brand within the industry selling in 30 countries worldwide.

      With our own manufacturing facility, Sunstar is proud to offer quality flooring that is reputable among retailers, builders and installers to upscale any interior. All of our products are created with our environment in mind, with sustainable sources of raw material, formaldehyde-free and durable to reduce waste creation. 

      SUNSTAR has its own brand such as: 

      ENGINEERED SPC SERIES (Hybrid Range) to ENGINEERED TIMBER FLOORING (Australian Hardwood range, Rigid core timber floor, Oak engineered floor)

      Though Beau Floor is new to most of the world, the brand has a rich history that dates back 20 years. During the early 2000’s, the company was born out of a passion for manufacturing floorboards and a commitment to quality. The goal was clear: to produce flooring products that exceed market standards of value and quality. Since the beginning, Beau Floor has produced their bespoke flooring in-house, with zero compromise to quality and workmanship. Known in part for their distinctive wood patterns, Beau Floor collaborates with the finest designers in the world to develop unique flooring solutions that are exclusive to their own. 

      Today, Beau Floor offers the highest quality flooring products with the most competitive pricing and distinctive aesthetics – classic flooring reinterpreted in long-lasting and modern styles.

      Beau floor highly values client’s satisfaction and providing the most professional and efficient customer service has always been our number one goal. As one of the fastest growing contenders in the Australian Flooring Market, Beau Floor seeks to extend the opportunity for potential clients to collaborate. Together, we continue to deliver the best quality products and beyond.

      BEAU FLOOR products are under his own brand: BEAU 1-15 (Long board Laminate & Herringbone) and SPC SERIES (Hybrid) 

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      frequently asked questions

      If you need an official quote please send your quote request and details via the website “Get Quote” button or “request quote” on the product page. Our best price will calculate and send to your email with an expiration date. After that, you need to resend a quote request again. But if this is your first time to buy from us we will give you the best price for sure. (Please mention first time buyer on your quote request)

      Yes, we do have the trade discount. If you are a builder, interior designer or in the construction industry please email your details to this address: sale@flooringguru.com.au and our administration team will get in touch with you.

      Yes, We can send a floor sample via Australia Post. There are a small handling and postage fee that will credit under your account if you buy from us. Please send your request with your details and mailing address via the “Get Quote” button under the webpage. We will issue a related tax invoice that would credit under your name if you buy the ordered sample’s product.   

      Yes, we can send the products nationally. As we are not a transport company we can arrange delivery for you by your nominated transport company, or we will arrange one for you. There are two options:

      1. delivery to a depot area (cheaper)
      2. delivery to your residential address with hand unload. (More expensive)
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      • sale@flooringguru.com.au
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