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Flooring Guru Australia, Online Shop

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PAYMENT & REFUND POLICY

This payment and refund policy applies to www.flooringguru.com.au , Flooring Online Shop (herein referred to as “Flooring Guru Australia”) and websites owned by Online Business Enterprise Trust under the trade name Flooring Guru Australia. Our payment and refund policy has been devised to define the situations under which Flooring Guru Australia will accept payments, provide a …

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Terms and Conditions

Terms and Conditions Last updated: Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the website (the “Service”) operated by (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and …

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Privacy Policy

Privacy Policy Last updated: (“us”, “we”, or “our”) operates the website (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal …

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frequently asked questions

If you need an official quote please send your quote request and details via the website “Get Quote” button or “request quote” on the product page. Our best price will calculate and send to your email with an expiration date. After that, you need to resend a quote request again. But if this is your first time to buy from us we will give you the best price for sure. (Please mention first time buyer on your quote request)

Yes, we do have the trade discount. If you are a builder, interior designer or in the construction industry please email your details to this address: sale@flooringguru.com.au and our administration team will get in touch with you.

Yes, We can send a floor sample via Australia Post. There are a small handling and postage fee that will credit under your account if you buy from us. Please send your request with your details and mailing address via the “Get Quote” button under the webpage. We will issue a related tax invoice that would credit under your name if you buy the ordered sample’s product.   

Yes, we can send the products nationally. As we are not a transport company we can arrange delivery for you by your nominated transport company, or we will arrange one for you. There are two options:

  1. delivery to a depot area (cheaper)
  2. delivery to your residential address with hand unload. (More expensive)
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